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Attitudes, behaviour and quality in the catering industry: is there a lesson to be drawn from literature? In: The impact of catering and cuisine upon tourism. Proceedings of the 36th AIEST congress, 31 August - 6 September 1986, Montreux, Switzerland



Attitudes, behaviour and quality in the catering industry: is there a lesson to be drawn from literature? In: The impact of catering and cuisine upon tourism. Proceedings of the 36th AIEST congress, 31 August - 6 September 1986, Montreux, Switzerland



Publications de l' AIEST, Association Internationale d' Experts Scientifiques du Tourisme (27): 153-162



Examples of literature with a hotel setting are reviewed including works by V. Baum, A. Bennett, S. Lewis and, most recently, A. Hailey. These often involved studies of hotel chains, small hotels, managers and management, personnel and training, morals, quality, cleanliness and service, and guests.

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