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Customer service: the competitive edge

Customer service: the competitive edge

Journal of Park and Recreation Administration 7(4): 10-20

Pleasing the customer should be the number-one concern for professionals in the park and recreation field. This is a service profession and without satisfied customers, it could cease to exist. This article discusses the concept of service management and how people in the park and recreation field can use service as a strategy to ensure that the customers they serve are treated with the respect and nurturing they deserve.

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Accession: 001790708

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