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Users' perceptions of the relative importance of service quality dimensions in selected public recreation programs



Users' perceptions of the relative importance of service quality dimensions in selected public recreation programs



Leisure Sciences 11(4): 367-375



Earlier research that focused on selected commercial services suggested that from the user's perspective the concept of service quality consists of five main dimensions. The study investigated the relative importance of these dimensions as perceived by participants in four selected public recreation programmes in Nova Scotia, Canada. To ensure diversity in the type of programmes included, a taxonomy was used to guide programme selection.

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Accession: 001997749

Download citation: RISBibTeXText

DOI: 10.1080/01490408909512233


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