+ Site Statistics
References:
52,572,879
Abstracts:
28,705,754
PMIDs:
27,750,366
DOIs:
25,464,004
+ Search Articles
+ PDF Full Text Service
How our service works
Request PDF Full Text
+ Follow Us
Follow on Facebook
Follow on Twitter
Follow on LinkedIn
+ Subscribe to Site Feeds
Most Shared
PDF Full Text
+ Translate
+ Recently Requested

Quality of patient meal service in hospitals: delivery of meals by dietary employees vs delivery by nursing employees



Quality of patient meal service in hospitals: delivery of meals by dietary employees vs delivery by nursing employees



Journal of the American Dietetic Association 94(10): 1129-1134



Patient assessment of meal-service quality and employee-service orientation were compared in hospitals where dietary employees deliver meal trays and those where nursing employees deliver meal trays. The study involved 552 patients and 192 employees in 9 hospitals. Food quality attracted higher ratings in those hospitals where dietary employees delivered the meal trays. However, the personnel delivering the food attracted higher ratings than the food itself. Dietary and nursing employees possessed the same personal motivation for food service, but the former rated the organizational support for the service significantly higher than the latter. The nursing employees had a more positive view of staff-patient interaction.

Please choose payment method:






(PDF emailed within 0-6 h: $19.90)

Accession: 002681306

Download citation: RISBibTeXText

PMID: 7930316

DOI: 10.1016/0002-8223(94)91132-0


Related references

Factors affecting meal service in nursing facilities: Employees' perceptions. Journal of Nutrition for the Elderly 11(1-2): 3-14, 1991

Does empowering resident families or nursing home employees in decision making improve service quality?. Journal of Applied Gerontology 33(5): 603-623, 2015

Improving patient meal satisfaction with room service meal delivery. Journal of Nursing Care Quality 18(1): 27-37, 2003

The influence of service orientation discrepancy between managers and employees on employees' affective outcomes. Asia Pacific Journal of Tourism Research 5(1): 65-72, 2000

Bacteriological study of the prevalence of healthy carriers of Salmonella in butcher shop employees in the city of Kenitra and in kitchen employees in hospitals in Rabat. Medecine et Maladies Infectieuses 31(7/8): 508-510, 2001

Improving Service Quality in Long-term Care Hospitals: National Evaluation on Long-term Care Hospitals and Employees Perception of Quality Dimensions. Osong Public Health and Research Perspectives 3(2): 94-99, 2012

Morning employees are perceived as better employees: employees' start times influence supervisor performance ratings. Journal of Applied Psychology 99(6): 1288-1299, 2015

Diabetes, employment and fatigue-related complaints: a comparison between diabetic employees, "healthy" employees, and employees with other chronic diseases. Journal of Occupational and Environmental Medicine 46(8): 828-836, 2004

Carmine Red: A Potentially Overlooked Allergen in Children. Dermatitis, 2018

Work stressors and resources in a Swiss orthopedic clinic and their relationship with employees' health and the patient orientation of employees. Swiss Medical Weekly 142: W13532-W13532, 2012

Stress and Presenteeism Among Kansas Hospital Employees: What Stress Reduction Interventions Might Hospitals Benefit From Offering to Employees?. Journal of Occupational and Environmental Medicine 58(11): E368-E369, 2016

Laundry, service employees stage walkout at 2 Baltimore hospitals. Laundry News 7(1): 8-8, 1980

Home nursing service for employees. Public Health Nursing 44(12): 667-668, 1952

An in-service training program for dietary employees. Journal of the American Dietetic Association 50(3): 216-218, 1967

Delivery turnout among employees in medical care. Lakartidningen 75(42): 3769-3770, 1978