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Basing service management on customer determinants


, : Basing service management on customer determinants. Cornell Hotel and Restaurant Administration Quarterly 37(3): 18-23

The article discusses a process for identifying discrete customer decision variables, using the model of the quick-service pizza delivery business. Information was derived from surveys of 128 residents of a large metropolitan area in the USA.

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Nakajima, M.; Arai, S.; Nishida, A., 2016: Total Syntheses of (+)-Grandilodine C and (+)-Lapidilectine B and Determination of their Absolute Stereochemistry. Enantioselective total syntheses of the Kopsia alkaloids (+)-grandilodine C and (+)-lapidilectine B were accomplished. A key intermediate, spirodiketone, was synthesized in 3 steps and converted into the chiral enone by enantioselective depr...

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