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European Union standards for increasing quality in international tourism

European Union standards for increasing quality in international tourism

Tourism and Hospitality Management 2(1): 57-66

This paper defines the quality concept and examines the development and application of quality norms and standards within the framework of EU tourism supply. It looks specifically at the application of ISO 9000 quality standards to the tourism sector and examines the introduction of quality systems and certificates. Finally, it briefly considers the application of quality standards to tourism in Croatia.

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