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The present quality of services in the hotel industry



The present quality of services in the hotel industry



Ekonomicka Revue Cestovneho RUCHU ( 4): 167-173



Quality of service is an important factor in market competition in the tourist industry and in the tourism supply-demand relationship. The concept of quality is contained in the international standard ISO 9000, which is gradually being implemented in an increasing number of tourist organizations within the framework of the policy of total quality management (TQM).

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Accession: 002992130

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