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A critical review of approaches to measure satisfaction with tourist destinations






Consumer psychology of tourism, hospitality and leisure Volume 2: 303-320

A critical review of approaches to measure satisfaction with tourist destinations

This paper critically examines to what extent the existing customer satisfaction-dissatisfaction (CS/D) theories are applicable for the measurement of satisfaction with tourist destinations along with their strengths and weaknesses by reviewing previous literature within the related area.


Accession: 003342421



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