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Conceptualizing web site quality and its consequences in the lodging industry


Conceptualizing web site quality and its consequences in the lodging industry



International Journal of Hospitality Management 22(2): 161-175



ISSN/ISBN: 0278-4319

DOI: 10.1016/s0278-4319(03)00016-1

While an increasing number of lodging companies pay attention to new business opportunities on the Web, little research has addressed how to develop and maintain Web sites that can create such opportunities. Building on emerging literature on Web site quality and e-commerce behaviour, this study conceptualizes Web site quality and proposes information satisfaction and purchase-related behavioural intentions as potential consequences of Web site quality in the lodging industry.

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Accession: 003690722

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