+ Translate
+ Most Popular
The pigeon tick (Argas reflexus): its biology, ecology, and epidemiological aspects
Prevalence of hemoglobin abnormalities in Kebili (Tunisian South)
Lipogranuloma: a preventable complication of dacryocystorhinostomy
Value of basal plasma cortisol assays in the assessment of pituitary-adrenal insufficiency
Bees from the Belgian Congo. The acraensis group of Anthophora
Placing gingival retraction cord
Total serum IgE, allergy skin testing, and the radioallergosorbent test for the diagnosis of allergy in asthmatic children
Acariens plumicoles Analgesoidea parasites des oiseaux du Maroc
Injuries of terminal phalanges of the fingers in children
Biology of flowering and nectar production in pear (Pyrus communis)
Das Reliktvorkommen der Aspisviper (Vipera aspis L.) im Schwarzwald
Hydrological modelling of drained blanket peatland
Pathologic morphology and clinical significance of the anomalous origin of the left circumflex coronary artery from the right coronary artery. General review and autopsy analysis of 30 cases
Cyto genetic analyses of lymphocyte cultures after exposure to calcium cyclamate
Axelrodia riesei, a new characoid fish from Upper Rio Meta in Colombia With remarks concerning the genus Axelrodia and description of a similar, sympatric, Hyphessobrycon-species
Favorable evolution of a case of tuberculosis of pancreas under antibiotic action
RIFM fragrance ingredient safety assessment, Valencene, CAS Registry Number 4630-07-3
Parenteral microemulsions: an overview
Temperate pasture: management for grazing and conservation
Evaluation of a new coprocessed compound based on lactose and maize starch for tablet formulation
Thermal expansion and cracking of three confined water-saturated igneous rocks to 800C
Revision of the genera of the tribe Stigmoderini (Coleoptera: Buprestidae) a discussion of phylogenetic relationships
Anal tuberculosis. Report of a case
Gastric tuberculosis in the past and present
Adaptive responses of the cardiovascular system to prolonged spaceflight conditions: assessment with Holter monitoring

Customer and shareholder development: targeting do-it-yourself investors

Customer and shareholder development: targeting do-it-yourself investors

Journal of Hospitality and Leisure Marketing 10(3/4): 133-144

DOI: 10.1300/j150v10n03_08

Many investors are turning to do-it-yourself investing to take greater control of their personal financial affairs. For those interested in self-directed investing in the hospitality and travel industries, Direct Stock Purchase programmes, Dividend Reinvestment programmes, and American Depository Receipts offer many attractive benefits to shareholders. Every shareholder is a potential customer and every customer is a potential shareholder.

Please choose payment method:

(PDF emailed within 0-6 h: $19.90)

Accession: 003698972

Download citation: RISBibTeXText

Related references

Two investors exit PHNS. One system to be shareholder in new owner. Modern Healthcare 40(46): 14, 2010

Shareholder activism and the ethical harnessing of institutional investors. Critical Perspectives on International Business 12(2): 189-214, 2016

Exploring the Relationship Between Customer-Related Measures and Shareholder Value. Social Behavior and Personality An International Journal 38(5): 647-656, 2010

Shareholder value implications of service failures in triads: The case of customer information security breaches. Journal of Operations Management 35: 21-39, 2015

In search of relationship quality, customer retention and shareholder value: findings from an exploratory, qualitative multiple case study. Journal on Chain and Network Science 1(1): 49-63, 2001

The relationship quality - customer satisfaction theory of shareholder value creation in relationship marketing. Chain management in agribusiness and the food industry Proceedings of the Fourth International Conference Wageningen, 25-26 May 2000: 313-322, 2000

Responsible Ownership, Shareholder Value and the New Shareholder Activism. Competition and Change 11(3): 223-240, 2007

Conceptualization and model development of customer-to-customer encounter quality (Cceq) in service settings. Psychology and Marketing 35(6): 463-476, 2018

The Corporate Boomerang: Shareholder Transnational Advocacy Networks Targeting Oil Companies in the Ecuadorian Amazon. Global Environmental Politics 9(1): 1-30, 2009

The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development. Psychology and Marketing 14(8): 737-764, 1997

The impact of customer-to-customer interaction and customer homogeneity on customer satisfaction in tourism service - the service encounter prospective. Tourism Management 28(6): 1518-1528, 2007

Customer service providers' attitudes relating to customer service and customer satisfaction in the customer-server exchange. Journal of Applied Psychology 88(1): 179-187, 2003

The Effect of Customer Value, Customer Satisfaction, and Switching Costs on Customer Loyalty: An Empirical Study of Hypermarkets in Taiwan. Social Behavior and Personality An International Journal 38(6): 729-740, 2010

Promoting customer-retailer relationship building: influence of customer trustworthiness of customer loyalty programme marketing. Journal of Customer Behaviour 7(3): 215-229, 2008

Exploring Customer Experiential Components and the Conceptual Framework of Customer Experience, Customer Satisfaction, and Actual Behavior. Journal of Foodservice Business Research 16(4): 347-358, 2013