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An analysis of community complaints to noise

An analysis of community complaints to noise

Journal of the Acoustical Society of America 73(4): 1229-1235

Noise complaints received Army-wide [USA] for a 1-yr period were analyzed to determine the relationship between the nature of the complaint and the type of noise and to determine the relationship between complaints and the day-night level (DNL). For blast noise, 77% of complaints mentioned vibration or physical damage or both, thus confirming the validity of the C-weighted DNL as a better measure of blast noise than the A-weighted DNL. The relationship between DNL and complaints was a very weak one. The data confirmed an independent finding of a recent study of Air Force [USA] noise complaints; that complaints are generated by unusual rather than typical noise levels. Since a valid measure of community response to noise should be functionally relatable to the noise dose, complaints do not appear to be a good measure of the community response. To deal with the wide variability in the emotional tone of the complaints a psychological model was developed and tested. The implications of this model for how an airport or Army base should deal with complaints are discussed.

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Accession: 004715833

Download citation: RISBibTeXText

DOI: 10.1121/1.389270

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