Customer satisfaction measurement as a factor of identification of customer satisfaction attributes in case of a food product
Pawowska, B.; Strychalska Rudzewicz, A.
Polish Journal of Natural Sciences, Suppl (4): 223-228
2007
Accession: 015424492
The paper presents the results of own studies on identification and assessment of customer satisfaction attributes that can influence the level of customer satisfaction with a food product in Polish food enterprises covered. The study covered 55 enterprises that declared conducting customer satisfaction measurement.
PDF emailed within 1 workday: $29.90
Related References
이춘우; 김이기 2011: Customer's Satisfaction of Agriculture Consulting and Customer's Satisfaction Level: Case of the Rural Development Administration Journal of Agricultural Extension and Community Development 18(4): 709-728Inge Brechan 2006: The different effect of primary and secondary product attributes on customer satisfaction Journal of Economic Psychology 27(3): 441-458
Andreas Herrmann; Frank Huber; Christine Braunstein 2000: Market-driven product and service design: Bridging the gap between customer needs, quality management, and customer satisfaction International Journal of Production Economics 66(1): 77-96
W.HsiJui 2007: The impact of customer-to-customer interaction and customer homogeneity on customer satisfaction in tourism service - the service encounter prospective Tourism Management 28(6): 1518-1528
Tsai, M-Tien; Tsai, C-Lin; Chang, H-Chao 2010: The Effect of Customer Value, Customer Satisfaction, and Switching Costs on Customer Loyalty: An Empirical Study of Hypermarkets in Taiwan Social Behavior and Personality An International Journal 38(6): 729-740
Choi, E Kyong (Cindy); Wilson, A; Fowler, D 2013: Exploring Customer Experiential Components and the Conceptual Framework of Customer Experience, Customer Satisfaction, and Actual Behavior Journal of Foodservice Business Research 16(4): 347-358
Gopi, B.; Samat, N. 2020: The influence of food trucks' service quality on customer satisfaction and its impact toward customer loyalty British Food Journal 122(10): 3213-3226
Mohammadhossein, N.; Ahmad, M.N.; Zakaria, N.H.; Goudarzi, S. 2014: A Study towards the Relation of Customer Relationship Management Customer Benefits and Customer Satisfaction International Journal of Enterprise Information Systems 10(1): 11-31
Susskind, A.M.; Kacmar, K.M.; Borchgrevink, C.P. 2003: Customer service providers' attitudes relating to customer service and customer satisfaction in the customer-server exchange Journal of Applied Psychology 88(1): 179-187
Johann Füller; Kurt Matzler 2008: Customer delight and market segmentation: an application of the three-factor theory of customer satisfaction on life style groups Tourism Management 29(1): 116-126
Pouvelle, P. 1998: Les services en gare et la satisfaction de la clientèle : Les différents métiers d'escale dans les gares - Station services and customer satisfaction : Customer care jobs in stations Revue Generale des Chemins de Fer (1924) (4): 15-21
Serhan, M.; Serhan, C. 2019: The Impact of Food Service Attributes on Customer Satisfaction in a Rural University Campus Environment International Journal of Food Science 2019: 2154548
Burns, R.C.; Graefe, A.R.; Absher, J.D. 2003: Alternate measurement approaches to recreational customer satisfaction: satisfaction-only versus gap scores Leisure Sciences 25(4): 363-380
Johns, M. 1995: Customer satisfaction: the case for measurement Journal of Audiovisual Media in Medicine 18(1): 17-21
Adebanjo, D. 2001: Understanding customer satisfaction--a UK food industry case study British food journal 03(1): 36-45
Netemeyer, R.G.; Maxham, J.G.; Lichtenstein, D.R. 2010: Store manager performance and satisfaction: effects on store employee performance and satisfaction, store customer satisfaction, and store customer spending growth Journal of Applied Psychology 95(3): 530-545
Rita, P.; Oliveira, T.; Farisa, A. 2019: The impact of e-service quality and customer satisfaction on customer behavior in online shopping Heliyon 5(10): E02690
Srivastava, M.; Kaul, D. 2014: Social interaction, convenience and customer satisfaction: The mediating effect of customer experience Journal of Retailing and Consumer Services 21(6): 1028-1037
Kandampully, J.; Suhartanto, D. 2003: The role of customer satisfaction and image in gaining customer loyalty in the hotel industry Journal of Hospitality and Leisure Marketing 10(1/2): 3-25
Chu, P-Young; Lee, G-Yuan; Chao, Y 2012: Service Quality, Customer Satisfaction, Customer Trust, and Loyalty in an E-Banking Context Social Behavior and Personality An International Journal 40(8): 1271-1283