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Employees perceptions of organizational trust and service climate: a structural model combining their effects on employee satisfaction



Employees perceptions of organizational trust and service climate: a structural model combining their effects on employee satisfaction



Journal of Hospitality and Tourism Research 31(3): 338-357



In this article, the authors extend prior research on employees' perception of service climate by testing the impact of employees' perception of organizational trust on service climate and employee satisfaction. Multidimensional constructs of trust and service climate were developed using the literature in the trust and service management domains.

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Accession: 015695761

Download citation: RISBibTeXText

DOI: 10.1177/1096348007299922


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