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Defining Japanese hospitality in search of hospitality in Japan



Defining Japanese hospitality in search of hospitality in Japan



Hospitality Review: 4, 23-29



This paper looks at the historical and cultural roots of the outstanding levels of hospitality and customer service in Japan. It provides a non-Western perspective by outlining Japanese concepts of hospitality and looking at some possible origins of Japanese hospitality to contribute to a cross-cultural understanding of the dimensions of the subject. Traditional Japanese terms and practices related to hospitality and its culture-specific meanings are explained.

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Accession: 030812623

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