+ Site Statistics
+ Search Articles
+ PDF Full Text Service
How our service works
Request PDF Full Text
+ Follow Us
Follow on Facebook
Follow on Twitter
Follow on LinkedIn
+ Subscribe to Site Feeds
Most Shared
PDF Full Text
+ Translate
+ Recently Requested

Beyond patient and employee satisfaction to loyalty: the Baptist Health Care experience

Beyond patient and employee satisfaction to loyalty: the Baptist Health Care experience

Healthcare Leadership and Management Report 10(5): 1-9

Please choose payment method:

(PDF emailed within 1 workday: $29.90)

Accession: 045365294

Download citation: RISBibTeXText

PMID: 12143301

Related references

Health care work environments, employee satisfaction, and patient safety: Care provider perspectives. Health Care Management Review 32(1): 2, 2007

Employee care, a vital antecedent to customer care in the health care industry: an exploratory investigation of the employee satisfaction construct at North East Alabama Regional Medical Center. International Journal of Health Care Quality Assurance Incorporating Leadership in Health Services 18(2-3): 131-151, 2005

Employee satisfaction in hospitals - validation of the Picker employee questionnaire: the German version of the "survey of employee perceptions of health care delivery" (Picker Institute Boston). Gesundheitswesen ) 75(5): E34-E48, 2013

A preliminary examination of patient loyalty: an application of the customer loyalty classification framework in the health care industry. Journal of Hospital Marketing 11(2): 105-114, 1997

Happy employees lead to loyal patients. Survey of nurses and patients shows a strong link between employee satisfaction and patient loyalty. Journal of Health Care Marketing 16(4): 14-23, 1996

Create an environment for employee satisfaction, loyalty, and commitment. Journal of Medical Practice Management 16(6): 292-293, 2001

Understanding patient satisfaction, trust, and loyalty to primary care physicians. Medical Care Research and Review 65(6): 696-712, 2008

Measuring patient satisfaction with health care treatment using the Short Assessment of Patient Satisfaction measure delivered superior and robust satisfaction estimates. Journal of Clinical Epidemiology 67(5): 527-537, 2014

Employer Satisfaction With an Injured Employee's Health Care: How Does It Affect the Selection of an Occupational Health Care Provider?. Professional Case Management 21(2): 63-72; Quiz E1-2, 2017

Patient satisfaction and loyalty among military healthcare beneficiaries enrolled in a managed care program. Journal of Nursing Administration 29(11): 47-55, 1999

Marketing health care to employees: the structure of employee health care plan satisfaction. Journal of Health Care Marketing 13(3): 34-46, 1993

How does satisfaction with the health-care system relate to patient experience?. Bulletin of the World Health Organization 87(4): 271-278, 2009

Patient satisfaction and experience with health services and quality of care. Quality Management in Health Care 3(3): 50-61, 1995

Employee satisfaction and employee retention: catalysts to patient satisfaction. Health Care Manager 27(3): 245-251, 2008

Customer emotion regulation in the service interactions: its relationship to employee ingratiation, satisfaction and loyalty intentions. Journal of Social Psychology 153(3): 261-278, 2013