+ Site Statistics
+ Search Articles
+ PDF Full Text Service
How our service works
Request PDF Full Text
+ Follow Us
Follow on Facebook
Follow on Twitter
Follow on LinkedIn
+ Subscribe to Site Feeds
Most Shared
PDF Full Text
+ Translate
+ Recently Requested

Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: a meta-analysis

Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: a meta-analysis

Journal of Applied Psychology 87(2): 268-279

Based on 7,939 business units in 36 companies, this study used meta-analysis to examine the relationship at the business-unit level between employee satisfaction-engagement and the business-unit outcomes of customer satisfaction, productivity, profit, employee turnover, and accidents. Generalizable relationships large enough to have substantial practical value were found between unit-level employee satisfaction-engagement and these business-unit outcomes. One implication is that changes in management practices that increase employee satisfaction may increase business-unit outcomes, including profit.

Please choose payment method:

(PDF emailed within 0-6 h: $19.90)

Accession: 045411970

Download citation: RISBibTeXText

PMID: 12002955

DOI: 10.1037/0021-9010.87.2.268

Related references

Driving carbon reduction strategies adoption in the Australian construction sector The moderating role of organizational culture. Building and Environment 66: 120-130, 2013

Reducing student stereotypy by improving teachers' implementation of discrete-trial teaching. Journal of Applied Behavior Analysis 40(2): 339-343, 2007

Measuring quality of life in children referred for psychiatric problems: Psychometric properties of the PedsQLTM4.0 generic core scales. Quality of Life Research 13(2): 489-495, 2004

Psychology of Leadership.by Henry E. Tralle. Social Forces 5(3): 528-530, 1927

The Purchasing Power Of The Consumer. A Statistical Index. By William A. Berridge, Emma A. Winslow, Richard A. Flinn, Chicago: A. W. Shaw Co., 1925. $4.00. Social Forces 5(1): 190-192, 1926

A meta-analysis of the literature on the issue of selective thoracic fusion for the King-Moe type II curve pattern in adolescent idiopathic scoliosis. Spine 28(9): 948-952, 2003

An Investigation of the ECST-R as a Measure of Competence and Feigning. Journal of Forensic Psychology Practice 10(2): 91-106, 2010

Employee Assistance Program utilization for substance abuse problems and organizational climate as perceived by supervisory personnel. Journal of Health and Human Resources Administration 15(1): 110-124, 1992

Risky business: effectiveness of state market-based health programs. Journal of Health Politics Policy and Law 35(1): 29-48, 2010

Optimising Atlantic salmon smolt survival by use of hydropower simulation modelling in a regulated river. Fisheries Management and Ecology 21(1): 22-31, 2014

Employed problem drinkers: a nutritional risk group?. American Journal of Clinical Nutrition 45(2): 456-461, 1987

Choosing a birth attendant: the influence of a woman's childbirth definition. Social Science and Medicine 45(6): 925-936, 1997

The influence of workplace violence on work-related anxiety and depression experience among Korean employees. Journal of Korean Academy of Nursing 40(5): 650-661, 2010

Analyzing axial stress and deformation of tubular for steam injection process in deviated wells based on the varied (T, P) fields. Thescientificworldjournal 2013: 565891, 2013

Engaging the U.S. Congress in the oral health of special-needs adults: lessons from pediatric oral health policy. Special Care in Dentistry 33(4): 198-203, 2014