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Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: a meta-analysis



Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: a meta-analysis



Journal of Applied Psychology 87(2): 268-279



Based on 7,939 business units in 36 companies, this study used meta-analysis to examine the relationship at the business-unit level between employee satisfaction-engagement and the business-unit outcomes of customer satisfaction, productivity, profit, employee turnover, and accidents. Generalizable relationships large enough to have substantial practical value were found between unit-level employee satisfaction-engagement and these business-unit outcomes. One implication is that changes in management practices that increase employee satisfaction may increase business-unit outcomes, including profit.

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Accession: 045411970

Download citation: RISBibTeXText

PMID: 12002955

DOI: 10.1037/0021-9010.87.2.268


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