+ Site Statistics
+ Search Articles
+ PDF Full Text Service
How our service works
Request PDF Full Text
+ Follow Us
Follow on Facebook
Follow on Twitter
Follow on LinkedIn
+ Subscribe to Site Feeds
Most Shared
PDF Full Text
+ Translate
+ Recently Requested

Changing the face of radiology: redesigning patient-focused care



Changing the face of radiology: redesigning patient-focused care



Radiology Management 19(1): 42-45



Mercy Hospital began the redesign of its patient-focused care in 1991. A steering committee composed of members from multiple disciplines was asked to create a seamless, patient-focused environment that would coordinate and align hospital resources in the service of patients and families. The director of diagnostic and clinical services served on that committee and used the committee's operating goals and principles to transform Mercy's radiology department into a diagnostic center. As part of its redesign effort, the radiology department reviewed its outpatient environment. Since so many of its patients came to have at least one of three procedures (EKGs, radiology exams and phlebotomy services) and since they must all register, the department decided to concentrate first on its registration procedure. A meeting with the medical records department resulted in the reception and scheduling staffs learning the registration process. After the two staffs went through an aggressive training program of about three months, it was possible to combine the two positions into one. Training staff members to schedule all modalities in the radiology department was next. With further cross-training, staff members now perform centralized scheduling for radiology, endoscopy and osteoporosis. Physicians can schedule such exams with only one phone call. Could technologists learn to draw blood too? Members of the healthcare team accepted the challenge to become more diversified and expand their skills. The author explains how the technologists became certified phlebotomists. With that success underway, the team accepted volunteers for EKG training. The author presents the benefits of the various steps taken, and looks at possible future opportunities in cross-training at the hospital.

Please choose payment method:






(PDF emailed within 1 workday: $29.90)

Accession: 045482690

Download citation: RISBibTeXText

PMID: 10164981


Related references

The changing face of academic radiology: can it survive managed care?. Academic Radiology 2(11): 1011-1015, 1995

Patient-focused care: radiology department beware. Radiology 187(2): 313-4; Discussion 314-5, 1993

The changing face of patient care: delivering patient-centered and culturally competent care in an evolving world. Delaware Medical Journal 87(3): 85-87, 2015

Changing the work environment in intensive care units to achieve patient-focused care: the time has come. American Journal of Critical Care 15(6): 541-548, 2006

Changing the face of care delivery. Case study I: Cooperative Care Center, Providence, RI. A built-in patient focus. Profiles in Healthcare Marketing: 19-27, 1994

Changing the work environment in ICUs to achieve patient-focused care: the time has come. Chest 130(5): 1571-1578, 2006

Redesigning postnatal care: a randomised controlled trial of protocol-based midwifery-led care focused on individual women's physical and psychological health needs. Health Technology Assessment 7(37): 1-98, 2003

Kilner, J.F., Orr, R.D. and Shelley, J.A. (eds.): 1998, The Changing Face of Health Care. A Christian Appraisal of Managed Care, Resource Allocation, and Patient-Caregiver Relationships. Medicine, Health Care and Philosophy 2(2): 211-212, 1999

The changing face of internal medicine: patient centred care. European Journal of Internal Medicine 25(2): 125-127, 2014

The changing face of gastrointestinal radiology. Seminars in Roentgenology 24(4): 231-238, 1989

Postoperative Care Using a Secure Online Patient Portal: Changing the (Inter)Face of General Surgery. Journal of the American College of Surgeons 221(6): 1057-1066, 2015

Hospitals redesigning care delivery to best serve changing needs of their communities. Modern Healthcare 45(39): 29, 2015

The changing face of radiology: from local practice to global network. Medical Journal of Australia 190(1): 20-23, 2009

Redesigning Care Delivery with Patient Support Personnel: Learning from Accountable Care Organizations. International Journal of Care Coordination 19(3-4): 73-83, 2016

Impact on patient care of discordance in radiology readings between external overnight radiology services and staff radiology readings at a level 1 trauma center. American Journal of Surgery 205(3): 280-2; Discussion 282-3, 2013