+ Site Statistics
+ Search Articles
+ Subscribe to Site Feeds
Most Shared
PDF Full Text
+ PDF Full Text
Request PDF Full Text
+ Follow Us
Follow on Facebook
Follow on Twitter
Follow on LinkedIn
+ Translate
+ Recently Requested

Hospitals improve service benchmarking with Disney

Hospitals improve service benchmarking with Disney

Healthcare Benchmarks 6(1): 4-5

(PDF emailed within 1 workday: $29.90)

Accession: 046273900

Download citation: RISBibTeXText

PMID: 10345805

Related references

VNA uses Disney customer service model to improve patient satisfaction. Caring 24(2): 20-21, 2005

How benchmarking can improve your ambulance service. Capture the competitive edge. Jems 22(9): 50-1, 53-6, 1997

How hospitals measure up. Annual 100 top hospitals list from Solucient highlights facilities that know how to improve their quality, profitability and service. Modern Healthcare 34(21): 26-29, 2004

Baton Rouge General employs mix of quality tools, data analysis, and benchmarking with other SunHealth hospitals to improve processes. Strategies for Healthcare Excellence 6(2): 1-9, 1993

Evaluation of antibiotic consumption in Belgian hospitals and use of benchmarking techniques to improve antibiotic prescribing. Abstracts of the Interscience Conference on Antimicrobial Agents & Chemotherapy 40: 505, 2000

How small hospitals can improve their pharmacy service by sharing. Modern Hospital 106(2): 126-126, 1966

Data watch. Hospitals strive to improve customer service. Hospitals 66(17): 14-14, 1992

Standardized survey helps hospitals gauge service, improve quality. Health Care Strategic Management 24(9): 9-10, 2006

Palliative care--a service to improve the dying experience in hospitals and nursing homes. Hawaii Medical Journal 61(1): 6-9, 2002

A strategy for service--Disney style. Journal of Business Strategy 12(5): 38-43, 1991

Other voices. What can hospitals learn from Disney? Interview by Haydn Bush. Hospitals & Health Networks 81(10): 18, 20-18, 20, 2007

Benchmarking of percutaneous injuries at the Ministry of Health hospitals of Saudi Arabia in comparison with the United States hospitals participating in Exposure Prevention Information Network (EPINetâ„¢). International Journal of Occupational and Environmental Medicine 6(1): 26-33, 2015

At your service. After years of feeble attempts to improve customer relations, hospitals are turning to the professionals and spending big bucks to keep their patients happy. Modern Healthcare 32(6): 28-31, 2002

A Mickey Mouse operation. Louisiana hospital learns customer service lessons from Disney. Modern Healthcare 27(15): 64, 66-64, 66, 1997

Benchmarking. Tracking "the best" hospitals. Healthcare Forum Journal 36(1): 53-57, 1992