+ Site Statistics
+ Search Articles
+ PDF Full Text Service
How our service works
Request PDF Full Text
+ Follow Us
Follow on Facebook
Follow on Twitter
Follow on LinkedIn
+ Subscribe to Site Feeds
Most Shared
PDF Full Text
+ Translate
+ Recently Requested

Marketing health care to employees: the structure of employee health care plan satisfaction

Marketing health care to employees: the structure of employee health care plan satisfaction

Journal of Health Care Marketing 13(3): 34-46

Providing cost-contained comprehensive quality health care to maintain healthy and productive employees is a challenging problem for all employers. Using a representative panel of metropolitan employees, the author investigates the internal and external structure of employee satisfaction with company-sponsored health care plans. Employee satisfaction is differentiated into four meaningful groups of health care benefits, whereas its external structure is supported by the traditional satisfaction paradigms of expectation-disconfirmation, attribution, and equity. Despite negative disconfirmation, employees register sufficiently high health care satisfaction levels, which suggests some useful strategies that employers may consider implementing.

Please choose payment method:

(PDF emailed within 1 workday: $29.90)

Accession: 046624661

Download citation: RISBibTeXText

PMID: 10129814

Related references

Employee care, a vital antecedent to customer care in the health care industry: an exploratory investigation of the employee satisfaction construct at North East Alabama Regional Medical Center. International Journal of Health Care Quality Assurance Incorporating Leadership in Health Services 18(2-3): 131-151, 2005

Employer Satisfaction With an Injured Employee's Health Care: How Does It Affect the Selection of an Occupational Health Care Provider?. Professional Case Management 21(2): 63-72; Quiz E1-2, 2017

Health care work environments, employee satisfaction, and patient safety: Care provider perspectives. Health Care Management Review 32(1): 2, 2007

Employee satisfaction in hospitals - validation of the Picker employee questionnaire: the German version of the "survey of employee perceptions of health care delivery" (Picker Institute Boston). Gesundheitswesen ) 75(5): E34-E48, 2013

Health care experience among employees prior to and after enrollment in a prepaid health insurance plan (HMO). Journal of Occupational Medicine. 26(2): 86-90, 1984

Communication and care in an acute cancer center: the effects of patients' willingness to communicate about health, health-care environment perceptions, and health status on information seeking, participation in care practices, and satisfaction. Health Communication 23(4): 369-379, 2008

Satisfaction with care and ease of using health care services among parents of children with special health care needs: the roles of race/ethnicity, insurance, language, and adequacy of family-centered care. Pediatrics 117(4): 1184-1196, 2006

Gender differences in satisfaction with primary care physicians in a managed care health plan. Women and Health 26(4): 67-86, 1997

Gender Differences in Satisfaction with Primary Care Physicians in a Managed Care Health Plan. Women & Health 26(4): 67-86, 1998

Physician and plan effects on satisfaction of Medicaid managed care patients with their health care and providers. Journal of Ambulatory Care Management 20(1): 46-64, 1997

Favorable Cardiovascular Health Is Associated With Lower Health Care Expenditures and Resource Utilization in a Large US Employee Population: The Baptist Health South Florida Employee Study. Mayo Clinic Proceedings 2017:, 2017

The impact of health insurance plan type on satisfaction with health care. Health Care Management Review 26(2): 33-46, 2001

How will changes in health insurance tax policy and employer health plan contributions affect access to health care and health care costs?. JAMA 271(12): 939-944, 1994

Measuring job satisfaction among healthcare staff in the United States: a confirmatory factor analysis of the Satisfaction of Employees in Health Care (SEHC) survey. International Journal for Quality in Health Care 29(2): 262-268, 2017

Educating employees on defined contribution health care: the time is right for an employee-empowering approach. Benefits Quarterly 16(4): 63-68, 2000