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The customer satisfaction factor: the value of conducting employee evaluations of managed care networks

The customer satisfaction factor: the value of conducting employee evaluations of managed care networks

Benefits Quarterly 11(2): 43-47

Gathering customer satisfaction information is an idea whose time has come. Employers conducting employee evaluations of their managed care networks find the data valuable from both a strategic and a tactical standpoint. The thoughtful, intelligent use of such data can lead to more effective health care management.

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Accession: 047604013

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PMID: 10142762

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