+ Site Statistics
+ Search Articles
+ PDF Full Text Service
How our service works
Request PDF Full Text
+ Follow Us
Follow on Facebook
Follow on Twitter
Follow on LinkedIn
+ Subscribe to Site Feeds
Most Shared
PDF Full Text
+ Translate
+ Recently Requested

The customer satisfaction factor: the value of conducting employee evaluations of managed care networks



The customer satisfaction factor: the value of conducting employee evaluations of managed care networks



Benefits Quarterly 11(2): 43-47



Gathering customer satisfaction information is an idea whose time has come. Employers conducting employee evaluations of their managed care networks find the data valuable from both a strategic and a tactical standpoint. The thoughtful, intelligent use of such data can lead to more effective health care management.

Please choose payment method:






(PDF emailed within 1 workday: $29.90)

Accession: 047604013

Download citation: RISBibTeXText

PMID: 10142762


Related references

Employee care, a vital antecedent to customer care in the health care industry: an exploratory investigation of the employee satisfaction construct at North East Alabama Regional Medical Center. International Journal of Health Care Quality Assurance Incorporating Leadership in Health Services 18(2-3): 131-151, 2005

Is the Customer Always Right? The Potential for Racial Bias in Customer Evaluations of Employee Performance. Journal of Applied Social Psychology 41(9): 2312-2324, 2011

Customer service key to satisfaction with managed care plans. American Journal of Health-System Pharmacy 55(10): 986, 988-986, 988, 1998

The six elements of customer service: Achieving a sustained, organizationwide commitment to excellence improves customer and employee satisfaction. Healthcare Executive 28(1): 64-67, 2013

The customer satisfaction dilemma facing managed care organizations. Health Care Strategic Management 16(6): 18-20, 1998

Customer satisfaction measurement as a factor of identification of customer satisfaction attributes in case of a food product. Polish Journal of Natural Sciences, Suppl. (4): 223-228, 2007

A cross-lagged test of the association between customer satisfaction and employee job satisfaction in a relational context. Journal of Applied Psychology 101(5): 743-755, 2016

Store manager performance and satisfaction: effects on store employee performance and satisfaction, store customer satisfaction, and store customer spending growth. Journal of Applied Psychology 95(3): 530-545, 2010

The effect of managed health care systems on employee benefit satisfaction, affective and behavioral outcomes. 1992

Customer centered health care: why managed care organizations must capitalize on new technology to build brands and customer loyalty. Managed Care Quarterly 6(2): 9, 1998

Employee and customer satisfaction in healthcare. Radiology Management 32(2): 20-5; Quiz 26-7, 2012

Evaluation of an integrated workers' compensation/managed care pharmacy benefit program: employee satisfaction and health outcomes. Managed Care Interface 18(2): 37-42, 2005

Employee satisfaction as it relates to customer service. Topics in Health Information Management 18(3): 25-31, 1998

Conducting customer satisfaction surveys. OSU extension facts: 95 (F-903), 1995

The employee/customer interface: an empirical investigation of employee behaviors and customer perceptions. Journal of Sport Management 4(1): 1-20, 1990