+ Site Statistics
+ Search Articles
+ PDF Full Text Service
How our service works
Request PDF Full Text
+ Follow Us
Follow on Facebook
Follow on Twitter
Follow on LinkedIn
+ Subscribe to Site Feeds
Most Shared
PDF Full Text
+ Translate
+ Recently Requested

The physician as customer: a strategic perspective



The physician as customer: a strategic perspective



Healthcare Executive Currents 34(2): 9-12




Please choose payment method:






(PDF emailed within 1 workday: $29.90)

Accession: 047699183

Download citation: RISBibTeXText

PMID: 10107138


Related references

Service quality, customer satisfaction, and customer value: a holistic perspective. International Journal of Hospitality Management 18(1): 67-82, 1999

Extending the multifoci perspective: The role of supervisor justice and moral identity in the relationship between customer justice and customer-directed sabotage. Journal of Applied Psychology 101(1): 108-121, 2016

The future of physician leadership education: customer value and technology in PEMBA (Physician Executive MBA). Journal of Oncology Management 8(1): 21-22, 1999

Strategic repositioning through the customer connection. Journal of Business Strategy 12(3): 4-7, 1991

The impact of customer-to-customer interaction and customer homogeneity on customer satisfaction in tourism service - the service encounter prospective. Tourism Management 28(6): 1518-1528, 2007

A strategic approach to capturing and using customer information. Journal of Restaurant and Foodservice Marketing 4(1): 77-81, 2000

Measuring customer satisfaction for strategic management. Cornell Hotel and Restaurant Administration Quarterly 35(1): 39-47, 1994

Using TQM to forge customer-driven strategic planning. Quality Letter for Healthcare Leaders 5(7): 2-12, 1993

Changing planes: a strategic management perspective on an industry in transition. Volume 2: strategic choice, implementation, and outcome. Changing planes: a strategic management perspective on an industry in transition Volume 2: strategic choice, implementation, and outcome: xxii + 327 pp., 1998

Customer service providers' attitudes relating to customer service and customer satisfaction in the customer-server exchange. Journal of Applied Psychology 88(1): 179-187, 2003

Value creation: the impact of strategic alliance on customer loyalty. Journal of Quality Assurance in Hospitality and Tourism 8(2): 45-65, 2007

Customer relations: passing fancy or a new strategic dimension?. Hospital and Health Services Review 83(1): 28-29, 1987

Using industrial models and strategic planning to improve customer service. Clinical Laboratory Management Review 11(5): 301-305, 1997

A new tool for hospital/ physician strategic alignment: the subsidiary physician corporation. Physician Executive 34(4): 40, 2008

The strategic response by pharmaceutical firms to the Medicaid most-favored-customer rules. Rand Journal of Economics 28(2): 269-290, 1997