+ Site Statistics
+ Search Articles
+ PDF Full Text Service
How our service works
Request PDF Full Text
+ Follow Us
Follow on Facebook
Follow on Twitter
Follow on LinkedIn
+ Subscribe to Site Feeds
Most Shared
PDF Full Text
+ Translate
+ Recently Requested

User support for a library-managed online database search service: the BMA Library free MEDLINE service



User support for a library-managed online database search service: the BMA Library free MEDLINE service



Bulletin of the Medical Library Association 85(3): 245-251



This paper discusses user support in the context of a library-managed online database search service. Experience is drawn from the British Medical Association (BMA) Library's Free MEDLINE Service. More than 9,600 BMA members, who are largely unfamiliar with computer communications and database searching, have registered as users of the service. User support has played a significant role in the development of the service and has comprised four main aspects: an information pack, a help desk, online help, and MEDLINE courses. The paper includes an analysis of help desk usage statistics collected from January 1996 through June 1996, and highlights other relevant research. Plans for further service enhancements and their implications in terms of future user support are discussed.

Please choose payment method:






(PDF emailed within 1 workday: $29.90)

Accession: 047903837

Download citation: RISBibTeXText

PMID: 9285124


Related references

An end user search service in an academic health sciences library. Medical Reference Services Quarterly 4(1): 11-21, 1985

An End User Search Service in an Academic Health Sciences Library. Medical Reference Services Quarterly 4(1): 11-21, 1985

Subsidized online search service in an agricultural library. Agricultural libraries information notes Technical Information Systems Science and Education Administration US Department of Agriculture 6(9-10): 1-4, 1980

Using library search service metrics to demonstrate library value and manage workload. Journal of the Medical Library Association 101(3): 227-229, 2013

Online information service: the library support for evidence-based practice. Lijecnicki Vjesnik 136(1-2): 49-52, 2015

British Medical Association Library free MEDLINE service: survey of members taking part in an initial pilot project. Bulletin of the Medical Library Association 84(1): 116-121, 1996

Regional Plans for Medical Library Service. the Countway Library Plan for Regional Medical Library Service in Northern new England. Bulletin of the Medical Library Association 52: 521-523, 1964

The perceptions of library service questionnaire (PLSQ): The development of a reliable instrument to measure student perceptions of and satisfaction with quality of service in an academic library. New Review of Academic Librarianship 1(1): 139-159, 1995

Molecular Biology Information Service: an innovative medical library-based bioinformatics support service for biomedical researchers. Briefings in Bioinformatics 2019:, 2019

MELVYL MEDLINE: reference service implications of an end-user search system. Medical Reference Services Quarterly 8(4): 29-42, 1989

The mini MEDLINE SYSTEM: a library-based end-user search system. Bulletin of the Medical Library Association 73(2): 138-145, 1985

Regional Plans for Medical Library Service. Proposal for An Expanded Medical Library Extension Service for Wisconsin. Bulletin of the Medical Library Association 52: 514-520, 1964

Regional Plans for Medical Library Service. the Nebraska Plan for Medical Library Extension Service. Bulletin of the Medical Library Association 52: 499-500, 1964

User satisfaction with the library service among parttime students. New Review of Academic Librarianship 1(1): 187-199, 1995

Service user involvement in nurse education: a report on using online discussions with a service user to augment his digital story. Nurse Education Today 32(2): 161-166, 2012