+ Site Statistics
+ Search Articles
+ Subscribe to Site Feeds
Most Shared
PDF Full Text
+ PDF Full Text
Request PDF Full Text
+ Follow Us
Follow on Facebook
Follow on Twitter
Follow on LinkedIn
+ Translate
+ Recently Requested

Patient survey in general practice: development, validation and application of a survey instrument

Patient survey in general practice: development, validation and application of a survey instrument

Zeitschrift für Arztliche Fortbildung und Qualitatssicherung 98(4): 301-308

Patient surveys are one of the most important sources for quality management in ambulatory care. The quality assurance of the survey instrument itself is of outstanding importance, since only a high-quality instrument is able to supply high-quality data, which can serve as a reliable basis for improvement strategies. The present paper outlines the process of development and optimisation of a survey instrument for patients' rating in all sectors of general practice and primary care on the basis of one of the largest surveys of this kind that have so far been conducted in German-speaking countries. The technique presented here of building quality dimensions of care out of single items has been methodologically validated. On the one hand it allows rapid identification of critical areas at a glance, and on the other hand helps to focus--if necessary--on single aspects in order to define detailed improvement actions.

(PDF emailed within 1 workday: $29.90)

Accession: 049873368

Download citation: RISBibTeXText

PMID: 15295933

Related references

Complex health problems in general practice: do we need an instrument for consultation improvement and patient involvement? Theoretical foundation, development and user evaluation of the Patient Perspective Survey (PPS). Family Practice 15(2): 172-181, 1998

Measuring patient trust in telemedicine services: Development of a survey instrument and its validation for an anticoagulation web-service. International Journal of Medical Informatics 97: 52-58, 2017

Factor analysis and validation of the General Health Questionnaire in men: a general practice survey. British Journal of Psychiatry 144: 270-275, 1984

Bias in patient assessments of general practice: general practice assessment survey scores in surgery and postal responders. British Journal of General Practice 53(487): 126-128, 2003

Factor analysis and validation of the general health questionnaire in women: a general practice survey. British Journal of Psychiatry 142: 257-264, 1983

The Patient Perspective Survey (PPS): a new tool to improve consultation outcome and patient involvement in general practice patients with complex health problems. Psychometric testing and development of a final version. Patient Education and Counseling 52(2): 201-207, 2004

Patient Texting in General Practice: Who, Why, Why Not? A National Survey of Text Messaging in Irish General Practice. Irish Medical Journal 111(4): 729, 2018

Validation of the Italian version of the EUROPEP instrument for patient evaluation of general practice care. European Journal of General Practice 13(2): 92-94, 2007

Lateral Violence in Nursing Survey: Instrument Development and Validation. Healthcare 5(3), 2017

Patient, physician, and practice characteristics related to patient enablement in general practice in Croatia: cross-sectional survey study. Croatian Medical Journal 49(6): 813-823, 2009

Patient, Physician, and Practice Characteristics Related to Patient Enablement in General Practice in Croatia: Cross-sectional Survey Study. Croatian Medical Journal 49(6): 813-823, 2008

Functional dyspepsia: Validation and results of a novel survey instrument to evaluate patient knowledge and perceptions. Journal of Clinical Gastroenterology 43(10): 933-940, 2010

Validation of a survey instrument to evaluate students' learning during community-based advanced pharmacy practice experiences. American Journal of Pharmaceutical Education 73(6): 106, 2010

A tool to evaluate patients' experiences of nursing care in Australian general practice: development of the Patient Enablement and Satisfaction Survey. Australian Journal of Primary Health 20(2): 209-215, 2014

Antisocial sport behaviors survey: instrument development and initial validation. Journal of Sport and Exercise Psychology 37(2): 164-179, 2016