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User satisfaction survey and usage of an electronic desktop document delivery service at an academic medical library



User satisfaction survey and usage of an electronic desktop document delivery service at an academic medical library



Medical Reference Services Quarterly 22(4): 21-29



In June 2000, the Biomedical Library at the University of South Alabama introduced Prospero, an electronic desktop document delivery service. From June 2000 to November 2002, Prospero delivered 28% of interlibrary loan requests and 72% of document delivery requests. In November 2002, the library conducted a user satisfaction survey of the Prospero service. Forty-two surveys were used. Fifteen responses were received from affiliated faculty, staff, and students, who generally expressed satisfaction with the service. Twenty-seven responses were received from unaffiliated users, comprised of medical libraries, individual users, and businesses. Based on the survey results, the library deemed the Prospero service a success. To better support users, the library's Web page was updated to include hardware and software requirements for successful use of the Prospero service, as well as screen shots of the Prospero process.

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Accession: 050916467

Download citation: RISBibTeXText

PMID: 14711046

DOI: 10.1300/j115v22n04_03


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