+ Site Statistics
+ Search Articles
+ PDF Full Text Service
How our service works
Request PDF Full Text
+ Follow Us
Follow on Facebook
Follow on Twitter
Follow on LinkedIn
+ Subscribe to Site Feeds
Most Shared
PDF Full Text
+ Translate
+ Recently Requested

Don't see, don't hear, and don't speak: the silence as an obstacle to the caring process. Phenomenological investigation among health staff working in an emergency department

Don't see, don't hear, and don't speak: the silence as an obstacle to the caring process. Phenomenological investigation among health staff working in an emergency department

Professioni Infermieristiche 65(4): 195-202

Many health professionals show their concerns about the "professional misconduct"committed by their colleagues. Such concerns are sometimes referred to colleagues or superiors, but they are rarely communicated directly to the persons concerned. Starting from these assumptions we wanted to investigate whether in the setting of italian intensive care unit, you have the same perception. A phenomenological study was performed, aiming at collecting the experiences of health care professionals about the professional mistake question. As a means of detection we used a semi-structured, audio-recorded and transcribed in full interview. The analysis was done using the Giorgi method. Six units of meaning have been identified, expression of the most important and recurring experiences. They are: the climate / alliance and sense of belonging, the meaning of mistake: tolerable and not tolerable, the incident, the emotions / feelings; the mistakes / reasons; communication. The research highlights that the "culture of silence" is not widespread so when a mistake occurs the professional is usually faced by a colleague However, there are two exceptions:when the mistake is not serious, or when the professional to be faced is higher in the hierarchy. Those who committed a mistake, usually don't admit it because they don't want to damage their "image" or because they are afraid of the consequences.

Please choose payment method:

(PDF emailed within 1 workday: $29.90)

Accession: 052699489

Download citation: RISBibTeXText

PMID: 23343872

Related references

Emergency department staff and the organ donation process: recommendations from the joint working group of the National Transplant Organization and the Spanish Society of Emergency Medicine (ONT-SEMES). Emergencias 28(3): 193-200, 2018

See-Hear-Feel-Speak: A Protocol for Improving Outcomes in Emergency Department Interactions With Patients With Autism Spectrum Disorder. Pediatric Emergency Care 35(2): 157-159, 2019

Role of the hospital emergency department staff in the organ donation process: opinions of professionals working in the Spanish autonomous community of Aragon. Emergencias 27(1): 46-49, 2015

An investigation of factors supporting the psychological health of staff in a UK emergency department. Emergency Medicine Journal 29(7): 533-535, 2012

Establishing a bereavement program: caring for bereaved families and staff in the emergency department. Accident and Emergency Nursing 11(2): 85-90, 2003

Caring for inpatient boarders in the emergency department: improving safety and patient and staff satisfaction. Journal of Emergency Nursing: Jen 41(1): 23-29, 2016

Hear ye, hear ye: emergency department 10 commandments. Emergency Medicine Australasia 17(5-6): 526-526, 2005

A survey of violence against staff working in the emergency department in ankara, Turkey. Asian Nursing Research 5(4): 197-203, 2011

Caring for older patients in the emergency department: Health professionals' perspectives from Australia - The Safe Elderly Emergency Discharge project. Emergency Medicine Australasia 31(1): 83-89, 2018

Impact of the Four-Hour Rule/National Emergency Access Target policy implementation on emergency department staff: A qualitative perspective of emergency department management changes. Emergency Medicine Australasia, 2018

Sudden death in the emergency department: a comprehensive approach for families, emergency medical technicians, and emergency department staff. Critical Care Medicine 7(7): 321-323, 1979

Patient-related violence against nursing staff working in the Emergency Department: a systematic review. Jbi Library of Systematic Reviews 9(48 Suppl): 1-22, 2011

Experiences of mental health nursing staff working with voice hearers in an acute setting: An interpretive phenomenological approach. Journal of Psychiatric and Mental Health Nursing: -, 2017

Morale, stress and coping strategies of staff working in the emergency department: A comparison of two different-sized departments. Emergency Medicine Australasia, 2018

Trade-offs between voice and silence: a qualitative exploration of oncology staff's decisions to speak up about safety concerns. Bmc Health Services Research 14(): 303-303, 2015