+ Site Statistics
References:
54,258,434
Abstracts:
29,560,870
PMIDs:
28,072,757
+ Search Articles
+ PDF Full Text Service
How our service works
Request PDF Full Text
+ Follow Us
Follow on Facebook
Follow on Twitter
Follow on LinkedIn
+ Subscribe to Site Feeds
Most Shared
PDF Full Text
+ Translate
+ Recently Requested

Employee satisfaction in hospitals - validation of the Picker employee questionnaire: the German version of the "survey of employee perceptions of health care delivery" (Picker Institute Boston)



Employee satisfaction in hospitals - validation of the Picker employee questionnaire: the German version of the "survey of employee perceptions of health care delivery" (Picker Institute Boston)



Gesundheitswesen ) 75(5): E34-E48



The aim of this study was the validation of a questionnaire specially developed for the German health-care market to measure workplace-related satisfaction of all employees in direct or indirect contact to patients. Beside this, its suitability for use in human resource and quality management was tested. Based on data from a postal survey of 38 054 employees from 37 hospitals a psychometric evaluation was done via exploratory factor analysis and reliability as well as regression analysis. For testing the capability to differentiate, subgroup analyses were conducted. 14 factors (Cronbach's alpha between 0.6 and 0.9) were extracted, explaining 44% of the variance. The factors leadership and organisational culture, conditions of employment, work load and relationship to direct line manager had the strongest influence on overall employee satisfaction. Age, gender, employment status, and senior position influence job satisfaction or relevant satisfaction-related factors. Psychometric properties, the ability to differentiate between employee groups and practicability render the questionnaire well suited for use in human resource and quality management of hospitals.

Please choose payment method:






(PDF emailed within 0-6 h: $19.90)

Accession: 052951433

Download citation: RISBibTeXText

PMID: 23709051

DOI: 10.1055/s-0033-1343435


Related references

Adaption and Validation of the Picker Employee Questionnaire With Hospital Midwives. Journal of Obstetric, Gynecologic, and Neonatal Nursing 46(3): E105-E117, 2017

An Investigation of the Relationships among Employee Empowerment, Employee Perceived Service Quality, and Employee Job Satisfaction in a U.S. Hospitality Organization. Journal of Foodservice Business Research 13(1): 36-50, 2010

Employee self-enhancement motives and job performance behaviors: investigating the moderating effects of employee role ambiguity and managerial perceptions of employee commitment. Journal of Applied Psychology 92(3): 745-756, 2007

Employee care, a vital antecedent to customer care in the health care industry: an exploratory investigation of the employee satisfaction construct at North East Alabama Regional Medical Center. International Journal of Health Care Quality Assurance Incorporating Leadership in Health Services 18(2-3): 131-151, 2005

The effects of role perceptions on employee satisfaction and performance moderated by employee ability. Organizational Behavior and Human Performance 18(1): 98-107, 1977

Optimising Employee Mental Health: The Relationship Between Intrinsic Need Satisfaction, Job Crafting, and Employee Well-Being. Journal of Happiness Studies 15(4): 957-977, 2014

The employee health service and infection control in usa hospitals 1976 1977 2. managing employee illness. Journal of the American Medical Association 246(9): 962-966, 1981

The Employee Health Service and Infection Control in US hospitals, 1976-1977. II. Managing employee illness. JAMA 246(9): 962-966, 1981

Integrating employee health and loss prevention programs in hospitals: employee health nurses will succeed. Occupational Health Nursing 32(4): 212-214, 1984

Understanding the association between employee satisfaction and family perceptions of the quality of care in hospice service delivery. Journal of Pain and Symptom Management 38(5): 708-716, 2010

An Employee-Centered Care Model Responds to the Triple Aim: Improving Employee Health. Workplace Health and Safety 66(8): 373-383, 2018

How innovative is your employee? The role of employee and supervisor Dark Triad personality traits in supervisor perceptions of employee innovative behavior. Personality and Individual Differences 82: 158-162, 2015

Favorable Cardiovascular Health Is Associated With Lower Health Care Expenditures and Resource Utilization in a Large US Employee Population: The Baptist Health South Florida Employee Study. Mayo Clinic Proceedings 2017, 2017

Employee assistance program evaluation. Employee perceptions, awareness, and utilization. Aaohn Journal 37(12): 508-512, 1989

An Integrative Model of Managerial Perceptions of Employee Commitment: Antecedents and Influences on Employee Treatment. Journal of Organizational Behavior 29(5): 635-655, 2008