+ Site Statistics
References:
54,258,434
Abstracts:
29,560,870
PMIDs:
28,072,757
+ Search Articles
+ Subscribe to Site Feeds
Most Shared
PDF Full Text
+ PDF Full Text
Request PDF Full Text
+ Follow Us
Follow on Facebook
Follow on Twitter
Follow on LinkedIn
+ Translate
+ Recently Requested

Measuring client experiences in long-term care in the Netherlands: a pilot study with the Consumer Quality Index Long-term Care



Measuring client experiences in long-term care in the Netherlands: a pilot study with the Consumer Quality Index Long-term Care



Bmc Health Services Research 10: 95



This study aims to describe the development, testing and optimization of a new standard instrument, the Consumer Quality Index (CQ-index) Long-term Care, for measuring client experiences with long-term care in the Netherlands. Three versions of the CQ-index questionnaires and protocols for study sampling and data collection were developed, designed for interviews with residents of nursing or residential care homes and postal surveys among representatives of psychogeriatric residents and homecare clients. From July to November 2006 a pilot study was conducted among 2,697 clients of 68 nursing or residential care homes, 2,164 representatives of clients in 57 psychogeriatric care institutions, and 1,462 clients of 19 homecare organizations. We performed psychometric analyses and descriptive analyses, and evaluated the pilot study. The pilot study showed the feasibility and usability of the instruments, supported the multidimensionality of the questionnaires and showed first findings on client experiences and possibilities for quality improvement. Nine scales applied to all care settings: shared decision making, attitude and courtesy, information, body care, competence and safety of care, activities, autonomy, mental well-being, and availability of personnel. The pilot resulted in three optimized questionnaires and recommendations for nationwide implementation. The CQ-index Long-term Care provides a good basis to investigate the quality of nursing homes, residential care homes and homecare from the clients' perspective. This standardized instrument enables a nationwide comparison of the quality of long-term care for the purpose of transparency and quality assurance.

(PDF emailed within 0-6 h: $19.90)

Accession: 054287605

Download citation: RISBibTeXText

PMID: 20384989

DOI: 10.1186/1472-6963-10-95


Related references

Using client experiences for quality improvement in long-term care organizations. International Journal for Quality in Health Care 24(3): 224-229, 2012

Using client experiences for quality improvement in long-term care organizations. International Journal for Quality in Health Care 26(5): 571-571, 2014

Clients' perspective on quality of audiology care: Development of the Consumer Quality Index (CQI) 'Audiology Care' for measuring client experiences. International Journal of Audiology 56(1): 8-15, 2016

Assuring the quality of long-term care insurance benefits through care management: the California partnership for long-term care. Journal of Aging and Social Policy 17(3): 39-59, 2005

Critical discussion on the current quality debate on long-term care-a plea for a systemic and empirical insight into the development and measurement of quality in long-term care. Zeitschrift für Gerontologie und Geriatrie 2018, 2018

Application of the European quality indicators for psychosocial dementia care in long-term care facilities in the Asia-Pacific region: a pilot study. Aging and Mental Health 2017: 1-8, 2017

The 3 A's of the access process to long-term care for elderly: providers experiences in a multiple case study in the Netherlands. Health Policy 119(1): 17-25, 2016

Legal rights of client councils and their role in policy of long-term care organisations in the Netherlands. Bmc Health Services Research 11: 215-215, 2012

Direct care workers--number one quality indicator in long-term care. A consumer's perspective. North Carolina Medical Journal 63(2): 102-105, 2002

Long-term treated intensive care patients outcomes: the one-year mortality rate, quality of life, health care use and long-term complications as reported by general practitioners. Bmc Anesthesiology 15: 142, 2016

Consumer-directed long-term care: participants' experiences in five countries. Issue Brief ) 2000(Ib36): 1-22, 2000

Methodological challenges in measuring quality care at the end of life in the long-term care environment. Journal of Pain and Symptom Management 32(4): 378-391, 2006

Insomnia in long-term care facilities: a comparison of seven European countries and Israel: the Services and Health for Elderly in Long TERm care study. Journal of the American Geriatrics Society 62(11): 2033-2039, 2015

Disability in long-term care residents explained by prevalent geriatric syndromes, not long-term care home characteristics: a cross-sectional study. Bmc Geriatrics 17(1): 49, 2017

Underweight/overweight and the risk of long-term care: follow-up study using data of the Japanese long-term care insurance system. Geriatrics and Gerontology International 14(2): 328-335, 2014