+ Site Statistics
+ Search Articles
+ PDF Full Text Service
How our service works
Request PDF Full Text
+ Follow Us
Follow on Facebook
Follow on Twitter
Follow on LinkedIn
+ Subscribe to Site Feeds
Most Shared
PDF Full Text
+ Translate
+ Recently Requested

The delivery of a health promotion intervention by a public health promotion specialist improves patient satisfaction in the emergency department



The delivery of a health promotion intervention by a public health promotion specialist improves patient satisfaction in the emergency department



Academic Emergency Medicine 19(3): 313-317



The objective was to introduce a public health promotion specialist (PHPS) into the hospital emergency department (ED) to provide a brief health promotion intervention to patients and to determine the effect of the initiative on patient satisfaction. Patients in the intervention group were offered and received a 5- to 10-minute presentation about exercise, heart health, healthy eating on a budget, or weight control by a trained PHPS. Patients in the control group received usual ED care. Both groups completed the patient satisfaction instrument. Ordinal logistic regression models were used to compare the two groups on patient satisfaction questions and to identify predictors of the likelihood of patients referring others to the ED. Subjects in the intervention group were more likely to rate the services as great in areas of patient satisfaction such as provider listening, staff being friendly and helpful, comfort and safety, and privacy. Those in the intervention group were three times more likely than those in the control group to state that they would refer others to the ED. Health promotion and disease prevention interventions carried out by PHPS in the ED can improve patient satisfaction.

Please choose payment method:






(PDF emailed within 0-6 h: $19.90)

Accession: 056281714

Download citation: RISBibTeXText

PMID: 22435864

DOI: 10.1111/j.1553-2712.2012.01293.x


Related references

Health promotion in specialist and community care: how a broadly applicable health promotion intervention influences patient's sense of coherence. Scandinavian Journal of Caring Sciences 32(2): 690-697, 2018

A public health intervention model for work-site health promotion. Impact on exercise and physical fitness in a health promotion plan after 24 months. JAMA 255(7): 921-926, 1986

Better health while you wait: a controlled trial of a computer-based intervention for screening and health promotion in the emergency department. Annals of Emergency Medicine 37(3): 284-291, 2001

Patient satisfaction, empowerment, and health and disability status effects of a disease management-health promotion nurse intervention among Medicare beneficiaries with disabilities. Gerontologist 49(6): 778-792, 2009

The effect of the 2-department-system (creation of preventive medicine and health promotion sections within a public health clinic) on public health nurses. Japanese Journal for Public Health Nurse 43(6): 426-432, 1987

Case studies: a look at three top-notch health promotion programs. Memorial: School of Community Health; Seton Medical Center: Good Health School; Baylor: Department of Health Promotion. Texas Hospitals 38(8): 22-24, 1982

Evidence-based public health: The importance of finding 'difficult to locate' public health and health promotion intervention studies for systematic reviews. Journal of Public Health 26(1): 101-104, 2004

Strategies for promoting health for specific populations. Office of Disease Prevention and Health Promotion, Public Health Service, U.S. Department of Health and Human Services. Journal of Public Health Policy 8(3): 369-423, 1987

Expert Health Promotion Panel of the Swiss Society of Prevention and Public Health. Total health promotion policy. Sozial- und Praventivmedizin 45(4): 147-160, 2000

New developments for effectiveness systematic reviews in health promotion: cochrane Health Promotion and Public Health Field. Promotion and Education 10(3): 118-119, 2003

Harnessing support for prioritised Cochrane reviews in health promotion and public health--update from the Cochrane Health Promotion and Public Health Field. Promotion and Education 11(4): 204-205, 2004

Health promotion policies and public health nursing activities - health promotion policies for the citizens and the problems of local public health centers. Japanese Journal for Public Health Nurse 36(3): 204-211, 1980

Specialist health promotion as a career choice in public health. Journal of the Royal Society for the Promotion of Health 127(5): 231-238, 2007

1992 National Survey of Worksite Health Promotion Activities: summary. US Department of Health and Human Services Public Health Service. American Journal of Health Promotion 7(6): 452-464, 1993

Market testing specialist health promotion services a test case for an imaginative public health presence in purchasing. Journal of Public Health 17(2): 211-216, 1995