+ Site Statistics
+ Search Articles
+ Subscribe to Site Feeds
Most Shared
PDF Full Text
+ PDF Full Text
Request PDF Full Text
+ Follow Us
Follow on Facebook
Follow on Twitter
Follow on LinkedIn
+ Translate
+ Recently Requested

Views of mental health care consumers on public reporting of information on provider performance

Views of mental health care consumers on public reporting of information on provider performance

Psychiatric Services 60(5): 689-692

This qualitative study examined consumer preferences regarding the content and use of provider performance data and other provider information to aid in consumers' decision making. Focus groups were conducted with 41 adults who were consumers of mental health care, and discussions were transcribed and analyzed with standard qualitative research methods. Consumers supported trends toward enhancing information about providers and its availability. Several key themes emerged, including the need for easily accessible information and the most and least useful types of information. Current efforts to share provider performance information do not meet consumer preferences. Modest changes in the types of information being shared and the manner in which it is shared may substantially enhance use of such information. Such changes may help consumers to be more informed and empowered in making decisions about care, improve the quality of the care delivered, and support the movement toward a more recovery-focused system of care.

(PDF emailed within 1 workday: $29.90)

Accession: 056871652

Download citation: RISBibTeXText

PMID: 19411360

Related references

A qualitative study of consumers' views on public reporting of health care-associated infections. American Journal of Medical Quality 24(5): 412-418, 2009

Public reporting in health care: how do consumers use quality-of-care information? A systematic review. Medical Care 47(1): 1-8, 2009

Mental health care consumers' relative valuing of clinician performance information. Journal of Consulting and Clinical Psychology 86(4): 301-308, 2018

Should we or shouldn't we? Mental health nurses' views on physical health care of mental health consumers. International Journal of Mental Health Nursing 21(3): 202-210, 2012

Do consumers use information to choose a health-care provider system?. Milbank Quarterly 78(1): 47-77, Ii, 2000

The public reporting of organizational performance in mental health: coming soon to a mental health service near you. Australian and New Zealand Journal of Psychiatry 45(6): 432-443, 2011

In our own words: consumers' views on the reality of consumer participation in mental health care. Contemporary Nurse 21(1): 4-13, 2006

Public reporting of health care-associated infection rates: are consumers aware and engaged?. American Journal of Medical Quality 29(1): 83-85, 2015

Strategies for reporting health plan performance information to consumers: evidence from controlled studies. Health Services Research 37(2): 291-313, 2002

Shared decision making in public mental health care: perspectives from consumers living with severe mental illness. Psychiatric Rehabilitation Journal 34(1): 29-36, 2010

Helping the decision maker effectively promote various experts' views into various optimal solutions to China's institutional problem of health care provider selection through the organization of a pilot health care provider research system. Health Research Policy and Systems 11: 11, 2013

Provider turnover in public sector managed mental health care. Journal of Behavioral Health Services and Research 31(3): 255-265, 2004

Mental Health Care Providers' Views of Their Work with Consumers and Their Reports of Recovery-Orientation, Job Satisfaction, and Personal Growth. Community Mental Health Journal 52(7): 757-766, 2017

Public health care nurses' views of mothers' mental health in paediatric healthcare services: a qualitative study. Primary Health Care Research and Development 16(5): 470-480, 2016

Public reporting of health care performance data: what we know and what we should do. New Zealand Medical Journal 129(1431): 7-17, 2016