Section 58
Chapter 57,353

Capacity, commitment, and culture: the 3 Cs of staff development in a learning organization

Seibold, M.; Gamble, K.

Psychiatric Rehabilitation Journal 38(3): 286-287


ISSN/ISBN: 1559-3126
PMID: 26348318
DOI: 10.1037/prj0000157
Accession: 057352053

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If an agency desires changes in practice and a consistent approach to services, psychiatric rehabilitation staff development requires more than a single session of training. This column describes one agency's approach to a comprehensive staff training and development program, designed to enhance the 3 Cs of capacity, commitment, and culture. The program described has been in place, with frequent adjustments, for over 20 years, and the experiences of the authors and their colleagues form the primary source for the paper. Staff development requires an ongoing investment--competency-based training, supervision congruent with the service vision and mission, accountability through performance evaluation, and opportunities for growth. We have a firm belief that our employees learn to treat others, in part, from how they are treated by our agency leadership.

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