Instrument for assessing the quality of the Rapid Response Team at a university public hospital
Dias, A.Oliveira.; Martins, E.Aparecida.Penha.; Haddad, M.do.Carmo.Lourenço.
Revista Brasileira de Enfermagem 67(5): 700-707
The paper describes the construction of a questionnaire to assess the quality of care of a Rapid Response Team at the University Hospital of Londrina, based on the conceptual model of Donabedian (structure-process-outcome). Data collection occurred in March 2012 and the process of adjusting the questionnaire was developed with the application of the Delphi technique involving 15 experts. At the end of the study the questionnaire contained 37 statements, achieving final compliance level higher than 80% in all concepts. It is hoped that the contributions of the expert group produce a more reliable questionnaire to be applied in other similar services. Future applications of this instrument may provide information to better assess the quality of teams of Rapid Response services.