+ Site Statistics
+ Search Articles
+ PDF Full Text Service
How our service works
Request PDF Full Text
+ Follow Us
Follow on Facebook
Follow on Twitter
Follow on LinkedIn
+ Subscribe to Site Feeds
Most Shared
PDF Full Text
+ Translate
+ Recently Requested

Parents' experiences of communication with neonatal intensive-care unit staff: an interview study



Parents' experiences of communication with neonatal intensive-care unit staff: an interview study



Bmc Pediatrics 14: 304



An infant's admission to a neonatal intensive-care unit (NICU) inevitably causes the parents emotional stress. Communication between parents and NICU staff is an essential part of the support offered to the parents and can reduce their emotional stress. The aim of this study was to describe parents' experiences of communication with NICU staff. A hermeneutic lifeworld interview study was performed with 18 families whose children were treated in the level III NICU at a university hospital in Sweden. The interviews were analysed to gain an interpretation of the phenomenon of how parents in the NICU experienced their communication with the staff, in order to find new ways to understand their experience. Parents' experience of communication with the staff during their infant's stay at the NICU can be described by the main theme 'being given attention or ignored in their emotional situation'. The main theme derives from three themes; (1) meeting a fellow human being, (2) being included or excluded as a parent and (3) bearing unwanted responsibility. This study shows that parents experienced communication with the NICU staff as essential to their management of their situation. Attentive communication gives the parents relief in their trying circumstances. In contrast, lack of communication contributes to feelings of loneliness, abandonment and unwanted responsibility, which adds to the burden of an already difficult situation. The level of communication in meetings with staff can have a decisive influence on parents' experiences of the NICU. The staff should thus be reminded of their unique position to help parents handle their emotional difficulties. The organization should facilitate opportunities for good communication between parents and staff through training, staffing and the physical health care environment.

Please choose payment method:






(PDF emailed within 0-6 h: $19.90)

Accession: 058505309

Download citation: RISBibTeXText

PMID: 25492549

DOI: 10.1186/s12887-014-0304-5


Related references

Parents' experiences with neonatal home care following initial care in the neonatal intensive care unit: a phenomenological hermeneutical interview study. Journal of Advanced Nursing 70(3): 575-586, 2014

End-of-life care in the neonatal intensive care unit: experiences of staff and parents. American Journal of Perinatology 32(8): 713-724, 2016

Parents' perceptions of staff competency in a neonatal intensive care unit. Journal of Clinical Nursing 12(5): 752-761, 2003

Kangaroo mother care in the neonatal intensive care unit: staff attitudes and beliefs and opportunities for parents. Acta Paediatrica 103(4): 373-378, 2014

The experiences of parents with infants in Neonatal Intensive Care Unit. Iranian Journal of Nursing and Midwifery Research 18(3): 208-213, 2013

Coping with the neonatal intensive care unit experience: parents' strategies and views of staff support. Journal of Perinatal and Neonatal Nursing 26(4): 343-352, 2013

Transition from neonatal intensive care unit to special care nurseries: experiences of parents and nurses. Pediatric Critical Care Medicine 13(3): 305-311, 2012

Parents experiences of discharge readiness from a Swedish neonatal intensive care unit. Nursing Open 4(2): 90-95, 2017

Posttraumatic stress and experiences of parents with a newborn in the neonatal intensive care unit. Journal of Reproductive and Infant Psychology 33(2): 140-152, 2015

Iranian parent-staff communication and parental stress in the neonatal Intensive Care Unit. Journal of Education and Health Promotion 6: 49, 2017

Communication patterns and decision making among parents and health care providers in the neonatal intensive care unit: a case study. Heart and Lung 29(2): 143-148, 2000

Parents' experiences of transition when their infants are discharged from the Neonatal Intensive Care Unit: a systematic review protocol. Jbi Database of Systematic Reviews and Implementation Reports 13(10): 123-132, 2015

Family participation during intensive care unit rounds: attitudes and experiences of parents and healthcare providers in a tertiary pediatric intensive care unit. Journal of Pediatrics 164(2): 402-6.E1-4, 2014

Parents' Wishes for What They Had or Had Not Done and Their Coping After Their Infant's or Child's Neonatal Intensive Care Unit/Pediatric Intensive Care Unit/Emergency Department Death. Journal of Hospice and Palliative Nursing 21(4): 333-343, 2019

Illness trajectory and Internet as a health information and communication channel used by parents of infants admitted to a neonatal intensive care unit. Journal of Advanced Nursing 69(7): 1489-1499, 2013