+ Site Statistics
+ Search Articles
+ PDF Full Text Service
How our service works
Request PDF Full Text
+ Follow Us
Follow on Facebook
Follow on Twitter
Follow on LinkedIn
+ Subscribe to Site Feeds
Most Shared
PDF Full Text
+ Translate
+ Recently Requested

A systematic review of factors associated with service user satisfaction with psychiatric inpatient services

A systematic review of factors associated with service user satisfaction with psychiatric inpatient services

Journal of Psychiatric Research 92: 81-93

Satisfaction is seen as an indicator of the quality of mental health services and has been related to outcomes and compliance with treatment. The current review seeks to examine the factors relating to satisfaction with inpatient services. A search was conducted of PsycInfo, Web of Science, Cinahl, Embase and Medline databases. Screening resulted in 32 papers being included in the review. Papers were subject to quality assessment using the Mixed Methods Appraisal Tool (MMAT). Review of the included papers suggested factors relating to satisfaction could be broadly classified as either service user or service/ward related. Service user related factors included findings that satisfaction was higher when service users were admitted voluntarily. Service related factors included findings that satisfaction was negatively associated with experiences of coercion and positively associated with being on an open ward. It appears that coercion has a key role in ratings of satisfaction. Additionally, service users reported an impact of staff relationships, and the ward environment. Satisfaction is associated with a range of factors, an awareness of which will allow for the development of quality services that meet the needs of service users.

Please choose payment method:

(PDF emailed within 0-6 h: $19.90)

Accession: 059421290

Download citation: RISBibTeXText

PMID: 28412601

DOI: 10.1016/j.jpsychires.2017.03.020

Related references

Assessment of psychiatric inpatient satisfaction: a systematic review of self-reported instruments. European Psychiatry 24(8): 540-549, 2010

Methods of evaluating community psychiatric services outpatient and inpatient treatment in psychiatric hospital service. Ugeskrift for Laeger 150(39): 2343-2347, 1988

The development of a tool to measure service user satisfaction with in-patient forensic services: The Forensic Satisfaction Scale. Journal of Mental Health 19(3): 272-281, 2010

Patient satisfaction with psychiatric services: The development, reliability, and validity of two patient-satisfaction questionnaires for use in inpatient and outpatient setting. Nordic Journal of Psychiatry 49(4): 257-262, 1995

Levels of service user satisfaction in secure settings--a survey of the association between perceived social climate, perceived therapeutic relationship and satisfaction with forensic services. International Journal of Nursing Studies 48(11): 1349-1356, 2012

Cross-cultural differences in the conceptualisation of patients' satisfaction with psychiatric services--content validity of the English version of the Verona Service Satisfaction Scale. Social Psychiatry and Psychiatric Epidemiology 38(3): 142-148, 2003

Improving acute psychiatric hospital services according to inpatient experiences. A user-led piece of research as a means to empowerment. Issues in Mental Health Nursing 30(1): 31-38, 2009

Mental health services, care provision, and professional support for people diagnosed with borderline personality disorder: systematic review of service-user, family, and carer perspectives. Journal of Mental Health 2019: 1-15, 2019

The relationship between therapeutic alliance and service user satisfaction in mental health inpatient wards and crisis house alternatives: a cross-sectional study. Plos One 9(7): E100153, 2015

Parameters of consultee satisfaction with inpatient academic psychiatric consultation services: a multicenter study. Psychosomatics 56(3): 262-267, 2016

Factors affecting psychiatric inpatient hospitalization from a psychiatric emergency service. General Hospital Psychiatry 33(6): 618-625, 2012

Psychology services in psychiatric rehabilitation: Service user needs and staff perceptions. Clinical Psychology & PsychoTherapy 14(3): 244-248, 2007

User satisfaction with child and adolescent mental health services: impact of the service unit level. Social Psychiatry and Psychiatric Epidemiology 43(8): 635-641, 2008

Monitoring consumer satisfaction with inpatient service delivery: the Inpatient Evaluation of Service Questionnaire. Australian and New Zealand Journal of Psychiatry 36(6): 807-811, 2002

Brazilian Mental Health Services Assessment: user satisfaction and associated factors. Ciencia and Saude Coletiva 23(11): 3799-3810, 2018