+ Site Statistics
+ Search Articles
+ PDF Full Text Service
How our service works
Request PDF Full Text
+ Follow Us
Follow on Facebook
Follow on Twitter
Follow on LinkedIn
+ Subscribe to Site Feeds
Most Shared
PDF Full Text
+ Translate
+ Recently Requested

Morale, stress and coping strategies of staff working in the emergency department: A comparison of two different-sized departments

Morale, stress and coping strategies of staff working in the emergency department: A comparison of two different-sized departments

Emergency Medicine Australasia 30(3): 375-381

Label="OBJECTIVE">Clinical staff in EDs are subject to a range of stressors. The objective of this study was to describe and compare clinical staff perceptions of their ED's working environment across two different Australian EDs.Label="METHODS">This was a cross-sectional, descriptive, research design that included distribution of three survey tools to clinical staff in two Australian EDs in 2016. Descriptive statistics were reported to characterise workplace stressors, coping styles and the ED environment. These data were compared by hospital and the employee's clinical role (nurse or physician).Label="RESULTS">In total, 146 ED nurses and doctors completed the survey (response rate: 67%). Despite geographical variation, the staff at the two locations had similar demographic profiles in terms of age, sex and years of experience. Staff reported moderate levels of workload and self-realisation but low levels of conflict or nervousness in the workplace. Nurses and physicians reported similar perceptions of the work environment, although nurses reported slightly higher median levels of workload. Staff rated the death or sexual abuse of a child as most stressful, followed by workplace violence and heavy workload. Staff used a large range of coping strategies, and these were similar across both sites.Label="CONCLUSION">These findings are the first multi-site and multidisciplinary examinations of Australian ED staff perceptions, improving our understanding of staff stressors and coping strategies and highlighting similarities across different EDs. These data support the development and implementation of strategies to improve ED working environments to help ensure professional longevity of ED staff.

Please choose payment method:

(PDF emailed within 0-6 h: $19.90)

Accession: 065331321

Download citation: RISBibTeXText

PMID: 29363265

DOI: 10.1111/1742-6723.12895

Related references

Development of a coping model for work-related fear among staff working in emergency department in Finland - study for nursing and medical staff. Scandinavian Journal of Caring Sciences 33(3): 651-660, 2019

The incidence of burnout syndrome and coping strategies for staff working in oncology and palliative care department. 2007

Occupational stress and coping strategies among emergency department nurses of China. Archives of Psychiatric Nursing 29(4): 208-212, 2015

Burnout and traumatic stress in staff working in paediatric intensive care: associations with resilience and coping strategies. Intensive Care Medicine 41(2): 364-365, 2015

Perceived stress and coping strategies in medical and nursing staff in a department of clinical hematology: pilot study. Giornale Italiano di Medicina del Lavoro Ed Ergonomia 34(2 Suppl B): B23-B28, 2013

Sources of occupational stress and coping strategies among nurses who work in Admission and Emergency Departments of Hospitals related to Shiraz University of Medical Sciences. Iranian Journal of Nursing and Midwifery Research 16(1): 41-46, 2011

Workplace Violence and Self-reported Psychological Health: Coping with Post-traumatic Stress, Mental Distress, and Burnout among Physicians Working in the Emergency Departments Compared to Other Specialties in Pakistan. Journal of Emergency Medicine 50(1): 167-77.E1, 2016

Witnessed resuscitation--exploring the attitudes and practices of the emergency staff working in level I emergency departments in the province of KwaZulu-Natal. Curationis 26(2): 56-63, 2003

Comparison of the International Crowding Measure in Emergency Departments (ICMED) and the National Emergency Department Overcrowding Score (NEDOCS) to measure emergency department crowding: pilot study. Emergency Medicine Journal 33(5): 307-312, 2016

Staff and patients have mostly positive perceptions of physiotherapists working in emergency departments: a systematic review. Journal of PhysioTherapy 64(4): 229-236, 2018

Comparison of strategies for chest pain evaluation in the emergency department with dobutamine stress echocardiography. Circulation 94(8 Suppl. ): I718, 1996

Tensions and Coping Strategies in Ethnically Mixed Teams: Findings from a Study in Two Emergency Departments. Journal of Immigrant and Minority Health 20(4): 951-962, 2018

Interpretation of skull radiographs for facial fractures by medical staff working in UK emergency departments: a pilot study. Dento Maxillo Facial Radiology 32(3): 166-172, 2003

Emergency department staff and the organ donation process: recommendations from the joint working group of the National Transplant Organization and the Spanish Society of Emergency Medicine (ONT-SEMES). Emergencias 28(3): 193-200, 2018

Adolescent Coping Strategies in the Emergency Department. Pediatric Emergency Care 35(8): 548-551, 2019