+ Site Statistics
+ Search Articles
+ PDF Full Text Service
How our service works
Request PDF Full Text
+ Follow Us
Follow on Facebook
Follow on Twitter
Follow on LinkedIn
+ Subscribe to Site Feeds
Most Shared
PDF Full Text
+ Translate
+ Recently Requested

Patient preferences for direct-to-consumer telemedicine services: a nationwide survey



Patient preferences for direct-to-consumer telemedicine services: a nationwide survey



Bmc Health Services Research 17(1): 784



Direct-to-consumer (DTC) telemedicine providers has the potential to change the traditional patient-physician relationship. Professional medical organizations recommend that telemedicine exist within the medical home. This study aims to understand patients' preferences and desires for DTC telemedicine. We conducted a nationwide survey of 4345 survey respondents demographically balanced to represent the United States adult population. The survey consisted of questions assessing the respondents' attributes and their willingness and comfortability using telemedicine as well as the importance and desired attributes of a provider providing care via telemedicine. Relatively few respondents (3.5%) had ever had an online video visit with their care provider. Respondents were more willing to see their own provider via telemedicine than unwilling (52% vs. 25%). Additionally, respondents were less willing to use telemedicine to see a different provider from the same healthcare organization (35%) and were least willing to see a different provider from a different organization (19%). Forty-one percent of respondents felt it was unimportant that their current provider offer telemedicine, and only 15% would consider leaving their current provider to a new provider who offers telemedicine as an option. More than half (56%) of respondents felt it was important to have an established relationship with a provider they're having a telemedicine visit with. Nearly two-thirds of respondents (60%) felt it was important for a telemedicine provider to have access to their health records. Patients prefer to use telemedicine with their own doctor with whom they have an established relationship.

Please choose payment method:






(PDF emailed within 0-6 h: $19.90)

Accession: 065391383

Download citation: RISBibTeXText

PMID: 29183372

DOI: 10.1186/s12913-017-2744-8


Related references

Patterns of Use and Correlates of Patient Satisfaction with a Large Nationwide Direct to Consumer Telemedicine Service. Journal of General Internal Medicine 33(10): 1768-1773, 2018

Consumer preferences for telemedicine devices and services in South Korea. Telemedicine Journal and E-Health 20(2): 168-174, 2015

A pilot survey of inmate preferences for on-site, visiting consultant, and telemedicine psychiatric services. Cns Spectrums 11(10): 783-787, 2006

Sleep telemedicine: a survey study of patient preferences. Isrn Neurology 2012: 135329, 2012

Association Between Antibiotic Prescribing for Respiratory Tract Infections and Patient Satisfaction in Direct-to-Consumer Telemedicine. JAMA Internal Medicine 178(11): 1558-1560, 2018

Parent Preferences and Experiences with Psychological Treatment: Results from a Direct-to- Consumer Survey using the Marketing Mix Framework. Professional Psychology, Research and Practice 49(2): 167-176, 2018

Determining consumer interests and preferences in the consumer horticultural industry Results of a consumer interest and market survey of garden show attendees. Hortscience 31(4): 700, 1996

Measuring patient trust in telemedicine services: Development of a survey instrument and its validation for an anticoagulation web-service. International Journal of Medical Informatics 97: 52-58, 2017

A survey of direct-to-consumer teledermatology services available to US patients: Explosive growth, opportunities and controversy. Journal of Telemedicine and Telecare 23(1): 19-25, 2016

FDA direct-to-consumer advertising for prescription drugs: what are consumer preferences and response tendencies?. Health Marketing Quarterly 24(1-2): 77-91, 2008

The patient experience of services for thyroid eye disease in the United Kingdom: results of a nationwide survey. European Journal of Endocrinology 161(3): 483-487, 2009

A survey of research in telemedicine. 2: Telemedicine services. Journal of Telemedicine and Telecare 4(2): 63-71, 1998

Direct to Consumer Telemedicine. Current Allergy and Asthma Reports 19(1): 1-1, 2019

Use of Commercial Direct-to-Consumer Telemedicine by Children. Academic Pediatrics 2019, 2019

Assessing the impact of direct-to-consumer advertisements on the AA patient: a multisite survey of patients during the office visit. Journal of the National Medical Association 95(2): 120-131, 2003