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Manager effectiveness, employee engagement, and client-based organizational outcomes in a mental health setting



Manager effectiveness, employee engagement, and client-based organizational outcomes in a mental health setting



Healthcare Management Forum 32(2): 84-87



Employee engagement is seen as an important aspect of organizational outcomes in health settings. In this article, the authors explore the importance of manager effectiveness in the creation and reinforcement of employee engagement. Using a naturalistic retrospective study approach, the relationships between manager training, managerial leadership activities, employee satisfaction, and organization outcomes are explored. Although directionality cannot be assumed, the three measures of managerial effectiveness, employee engagement, and client-based organizational outcomes all show positive results over a 4-year period after an investment in key initiatives to improve manager effectiveness.

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Accession: 066113060

Download citation: RISBibTeXText

PMID: 30669876

DOI: 10.1177/0840470418814854


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