Beyond Requirements: Improving Software Tools for Intelligence Analysts

Geitz, S.; Moon, B.; D'Amico, A.; Hoffman, R.R.; Page, R.

Proceedings of the Human Factors and Ergonomics Society Annual Meeting 49(10): 932-935


ISSN/ISBN: 1071-1813
Accession: 082096248

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The goal of this panel is to discuss critical human factors concerns in the development of software for intelligence analysts. The panel presentations are designed to provide a high level overview of the software development process, the intelligence analysis process, and the challenges encountered in both obtaining user feedback. Presentations will examine a variety of issues including the analysis of imagery, text, information assurance, data fusion, visualization models and in establishing situational awareness, as well as empowering analysts with open source software. The panel discussion will focus on extracting generic processes that can be applied to obtaining more accurate software metrics, requirements and solutions from a world where certain topics cannot be discussed. Methods and metaphors for better describing to individuals working outside of the classified world the context a within which a tool will be used, may be touched upon, as well as identifying ways of overcoming both internal and external politics. Human factors concerns may also be addressed, such as evaluating how trust affects the feedback received from individual analysts and communication and interaction within and between groups of analysts. Identifying and overcoming potential perceptual problems in the software development process will also be discussed. The anticipated outcome of the panel will be to target individual processes, techniques and technologies that can be applied to obtaining requirements to support cognitive processes, which can in turn be applied developing software tools that better fit the needs intelligence analysts.